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OPENING HOURS:

Monday 8am-6pm
Tuesday 8am-6pm
Wednesday 8am-6pm
Thursday 8am-5pm
Friday 8am-6pm
Saturday/Sunday CLOSED

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Violent and Abusive Patients (Zero Tolerance Policy)

 

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

 

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

 

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

 

Service provision

 

Sunderland Clinical Commissioning is responsible for providing and developing Primary Medical Services in the area. They can be contacted at;

 

Pemberton House

Colima Avenue

Sunderland Enterprise Park

Sunderland SR5 3XB

Telephone: 0191 5128484


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