All members of our Primary Health Care Team are keen to provide patients with the highest standard possible of care.
Therefore we are always willing to hear from patients with constructive criticism or suggestions about the ways of improving the services we offer.
Please feel free to direct your comments or suggestions in person or by letter to our practice manager.
We would of course be pleased to hear when you feel praise is deserved / due as well.
Should you have any cause for complaint or matters of concern regarding the service you have received from the doctors or any other member of staff working for this practice you are entitled to ask for an explanation.
We operate an informal in-house complaints procedure to deal with any problems that may occur.
Complaints should be addressed to the practice manager who will ensure that they are investigated thoroughly.
Any formal complaints should be put in writing and addressed to the Practice Manager.
If you feel that you have cause for complaint we would rather hear about it from you than you remain dissatisfied.
This procedure does not deal with matters of legal liability or compensation.
In some cases the in-house procedure is not an appropriate form of investigation; in this instance your complaint will need to be referred to the appropriate authority.