Zero Tolerance Policy

Violent and Abusive Patients

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

Service provision

Sunderland Clinical Commissioning is responsible for providing and developing Primary Medical Services in the area. They can be contacted at:

Pemberton House
Colima Avenue
Sunderland Enterprise Park
Sunderland SR5 3XB
Telephone: 0191 5128484